FAQ’s

Your visit to Father Christmas will be an intimate group experience, with each family having the opportunity to have a photo taken with Father Christmas where he will also present each child with their magic key.

At the end of the grotto experience each child will have the chance to sit with the man himself to have their photo taken. You are welcome to take your own photos. We will also have a professional photographer in there, where you can get the opportunity to purchase these special photos.

No, the time you book online is your time to visit Father Christmas Grotto, we recommend being at the Land of the Elves 15mins before your time slot, to allow time to travel through the Ice tunnels, where you will meet your Guide Elf at the end, who will take the group on a woodland Journey to find Father Christmas’ Grotto. If your Father Christmas time slot is later in the day please arrive earlier and do the other activities before visiting Father Christmas. The park opens at 09:30.

Due to limited capacity, you will be required to book in advance of your arrival. Book Now

Yes. Children Over 80cm & Under 80cm can choose either a Toy OR a Create-A-Bear for no extra fee. The Under 12 month ticket does not they would need an under 80cm ticket if you wished for them to receive a toy or bear.

Yes, disabled guests are entitled to a free carer. Please note we may ask for documentation, this can include DLA, PIP, Doctors note, Blue Badge or and additional need documentation. This is strictly 1 free carer per person any additional carers needed will require an Adult ticket.

Your Childs admission ticket includes all the activities listed in the Enchanted Christmas Kingdom programme, plus our usual Hatton Adventure World attractions. Each child will also receive a special key from Father Christmas to unlock a gift of their choice in the Secret Toy Shop — either a toy or a Create-a-Bear (clothes not included). Extra bears can be purchased on the day, and outfits for bears are available at an additional cost.

Yes, everyone entering the Enchanted Christmas Kingdom will need to purchase a ticket to have access to all the activities (Members must also have paying tickets to be able to access the Christmas activities). Children MUST be accompanied

Yes, everyone entering the Enchanted Christmas Kingdom will need to purchase a ticket to have access. Under 80cm’s will be able to select a toy from a selection of under 80cm’s toys from Father Christmas’ toy shop OR a Create-A-Bear and a Gingerbread.

From 29th November throughout December every weekend is our Enchanted Christmas Kingdom event.

Members can visit these days without doing any Christmas activities, but these tickets are not pre-purchasable, you just turn up with your membership card and we will give you a non-Christmas activity wristband.

Non-members can’t visit without an Enchanted Christmas Kingdom ticket.

Members also get discounted tickets to the Enchanted Christmas Kingdom event.

Weekdays are not Christmas therefore anyone can visit normally until December 19th.

The tickets are non-refundable. Please note tickets can be changed in certain circumstances, subject to availability. Please email Hatton@Hattonworld.com with your order reference number and you requested date change and time, the team will then get back to you with availability.

We operate in all weathers. We advise to wear warm and appropriate clothing and footwear. Waterproof clothing and wellies advised.

Unfortunately, only task trained assistance dogs only are allowed into Hatton Adventure World & Enchanted Christmas Kingdom.

We have plenty of on-site parking available for £2 per day. You can pay for parking online when booking tickets, at the admission kiosk on arrival, via the pay machine located in Hatton Shopping Village when leaving, or through the RingGo app.

Yes, our paths around the Adventure World are hard-standing. However as a outside, working farm these can be uneven in places. Wheelchairs are welcome inside Father Christmas’ Grotto however pushchairs are not.

Standard Gingerbread:

Wheat flour (with added calcium, iron, niacin (B3) and thiamine (B1)), Sugar, Golden Syrup, Vegetable Oils (Palm Oil, Rapeseed Oil, Sunflower Oil), Ground Ginger, Raising Agent: Sodium Bicarbonate.

For allergens, including cereals containing glutens, see ingredients in BOLD.

Also may contain egg, milk, soya and nuts.

If you require a Gluten Free Gingerbread, we recommend bringing your own to decorate as we only have a limited supply of Gluten Free Gingerbread available. If not possible please ask the Elf in the Gingerbread decoration marquee for one if required.

Brown Rice Flour, Brown Sugar, Invert Sugar Syrup, Gluten Free Oat Flour, Rapeseed Oil, Tapioca Starch, Palm Oil, Egg, Water, Yellow Pea Flour, Ginger Powder, Raising Agent: Sodium Hydrogen Carbonate; Thickener: Xanthan Gum; Flavourings, Emulsifier: Mono- and Diglycerides of Fatty Acids.

For allergens, see ingredients in BOLD.

Also, not suitable for customers with an allergy to peanuts or nuts due to manufacturing methods.

No, we do not offer discount’s against our Enchanted Christmas Kingdom event.

Yes under 12 months do require a ticket. This ticket does not include a toy or gingerbread person.

We do have an under 80cm ticket which includes a gift from Father Christmas’ toy shop (baby suitable presents in there too) and a gingerbread person.

So entirely up to you.